We are excited to announce the recent expansion of our client onboarding team. After seeing a need from customers for a more streamlined process around onboarding, we decided to expand our approach to onboarding that will strive to break down communication barriers and provide clients with a seamless IT transition. Depending on the needs of our clients, the onboarding process usually includes network discovery, initial software installation, and discovery of pain points. When complete, our onboarding team will hand over the results of their discovery to the Support team who will use this data to help them provide day to day support of users.
Jeremy Miller will lead the new onboarding team. Jeremy has been with Worksighted for three years, and aligns with our company goal of providing the best service to our clients and building a partnership that fosters client growth. Jeremy has already been leading the onboarding process at Worksighted and was a natural fit for the new management position. Clients can trust Jeremy to tell them the good, the bad and the ugly about their network systems and to create a strong foundation for them and their account executives.
To learn more about how our client onboarding process works with our Managed IT Service offerings, read more here.