Outsource Your IT
What is Managed IT?
Managed IT service means working with an outside partner to provide your day-to-day support needs while aligning technology strategy with your business goals.
Whether you have just a handful of people with laptops tied together in the cloud or thousands of users connected through servers across the country, your team relies on technology that works. Our focus is supporting those people so that technology always positions them for success and never acts as a barrier. Every system requires continual improvement, protection and planning to create an environment where your team can thrive.
However, not every organization has developed or even wants to develop a dedicated IT department, and many more struggle with IT as a significant barrier to growth for their business. That’s where we come in.
Why Managed IT?
Reclaim Your Time
Stay focused on the things that matter most, like growing your business.
Invest only in the support you need right now. Scale when you want to.
Avoid costly downtime and frustrations. Maximize the efficiency of your team.
Trust your backups, security planning and reliability on a team of passionate experts
How Does it Work?
Alignment with Your Organization
In alignment with your organization’s goals and budget, Worksighted works with your team to build a support package that fits your organization’s current IT needs with the flexibility to scale with future growth.
After matching you with an experienced and dedicated Client Success Manager (CSM) to serve as your single point of contact, service kicks off with a comprehensive onboarding process to ensure tight integration between our support team and your end users. Your CSM will learn your organization’s structure and how IT supports your success and growth, so that we can advise on your technology platform moving forward.
For everyday support requests, you can rely on our experienced Remote Support team to solve most issues. For more complicated situations, we’ll dispatch a Field Engineer from our Holland or Wixom offices to go on-site and work through issues.
How do I know what’s right for my business?
We Succeed With Businesses Who:
Value a strategic & long term relationship with your IT partner
Are committed and passionate about growth
Want to focus on running your business, not your IT Department
Have around 25-250 PC users
Comprehensive Support When You Need It Most
Managed IT Support
Worksighted provides a robust managed services package that covers end-to-end needs for your organization. Here’s what you can expect from us as a Criterion customer:
- Unlimited remote IT support
- Vertical-based support teams
- Dedicated Client Success Manager
- Complete Security Essentials toolset
- 24×7 monitoring
- Complete Microsoft 365 plan management & support
- Data backup management
- PC installation and deployment
- Windows patch management
- Infrastructure review services
- Asset lifecycle management
- Software licensing management
- 3rd party vendor coordination
- Comprehensive onboarding and training program
- Hardware and software procurement
- Annual technical business reviews
*Access to onsite support at an additional fee