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Criterion Network Management
With all of the benefits of an internal IT department joined with the efficiencies of a professional IT support firm, our Criterion product offers the most complete information support solution for small and mid-sized businesses.
What is included with Criterion?
End User Support - Unlimited IT support for end users with workstations, laptops and/or mobile phones. Our team can provide remote and on-site support to assist with all levels of user support issues.
Server Management - Unlimited server support plus scheduled maintenance. Worksighted coordinates with vendors like Dell and HP to ensure maximum uptime and reliability.
Network Monitoring - 24/7 monitoring of your network including server logs, daily backups and connectivity. Our team gets alerted whenever there is an issue so we can proactively address issues before they cause problems.
Issue Tracking - Our latest support tool! LiveTrack offers a comprehensive interface to create, manage, and track all support issues. We can view trends in support and provide instantaneous data during IT strategy meetings.
IT Strategy - Scheduled strategy meetings to analyze support trends, plan for future growth and assess overall network health. Our team understands IT from both a technical and business perspective, we can work with management to develop and implement an effective IT roadmap.
Frequently Asked Questions (FAQ)
Worksighted dedicates a systems engineer to each customer and provides each customer with that engineer's contact information (email, cell, office, etc). Whenever an issue arises, the customer can call their dedicated engineer directly in order to resolve the issue as quickly as possible. There’s no help desk or escalation protocol- you have direct access to your dedicated engineer who knows your systems and can assist you immediately.
Criterion is competitively priced compared to alternative support solutions available on the market. Pricing is based on network devices (servers, workstations, etc) and, thus, is not tied to a set number of hours or dollar figure. You get the IT management and support capacity you need to keep your organization functioning at an optimal level.
Because Criterion is based on the equipment we are supporting, there are no set hours- some months may require more support and some may require less. We’ll provide as much support as it takes to keep your systems up and running.
Criterion covers all support issues affecting the hardware/software agreed upon in the Criterion contract. New installations (e.g. new PC) or a major configuration changes (Upgrading from Windows Server 2000 to Windows Server 2003) would not be covered. A separate quote would be provided.
Yes, Criterion includes all maintenance on the network. We will schedule maintenance visits that allow us to check backups, apply software updates/patches, check virus protection, check server logs, and other diagnostic checks. We believe in being proactive about support so we can catch issues before they cause major problems.
With Criterion we encourage our customers to call us with more than just support questions. We want to be part of your team which includes putting a strategic IT plan in place. Our team is available to answer all of your IT-related questions.
