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The Criterion Solution
With all of the benefits of an internal IT department joined with the efficiencies of a professional IT support firm, our Criterion product offers the most complete information support solution for small and mid-sized businesses.
The Criterion Advantage
A successful IT partnership hinges on the value of the solution, not the cost. For this reason, we've positioned Criterion to be a high value, customer-centric solution, which means better service, more uptime and increased productivity for you. Just take a look at the added value Criterion offers. We guarantee you won't find a more complete IT management solution.
Manage Your Resources
Criterion can help any small or mid-sized business centralize the management of their information-related resources. Quite simply, we manage them for you. With our simple fixed cost price structure we make managing your budget simple, while we worry about managing support resources necessary to keep your information operations running smoothly.
Frequently Asked Questions (FAQ)
Worksighted dedicates a systems engineer to each customer and provides each customer with that engineer's contact information (email, cell, office, etc). Whenever an issue arises, the customer can call their dedicated engineer directly in order to resolve the issue as quickly as possible. There’s no help desk or escalation protocol- you have direct access to your dedicated engineer who knows your systems and can assist you immediately.
Criterion is competitively priced compared to alternative support solutions available on the market. Pricing is based on network devices (servers, workstations, etc) and, thus, is not tied to a set number of hours or dollar figure. You get the IT management and support capacity you need to keep your organization functioning at an optimal level.
Because Criterion is based on the equipment we are supporting, there are no set hours- some months may require more support and some may require less. We’ll provide as much support as it takes to keep your systems up and running.
Criterion covers all support issues affecting the hardware/software agreed upon in the Criterion contract. New installations (e.g. new PC) or a major configuration changes (Upgrading from Windows Server 2000 to Windows Server 2003) would not be covered. A separate quote would be provided.
Yes, Criterion includes all maintenance on the network. We will schedule maintenance visits that allow us to check backups, apply software updates/patches, check virus protection, check server logs, and other diagnostic checks. We believe in being proactive about support so we can catch issues before they cause major problems.
With Criterion we encourage our customers to call us with more than just support questions. We want to be part of your team which includes putting a strategic IT plan in place. Our team is available to answer all of your IT-related questions.
